Refund policy

Returns:

We have a limited return policy because we cannot restock returned goods, and we have to absorb the cost.  If you wish to return a product, please review this policy in full and then email us to discuss the reason you wish to return your product.

Return Procedure:

To initiate a return, contact us at info@lollipopilashes.com to obtain a return authorization number within 7 days of shipment (3 days for shipment damage or defects). Any returns sent without the return authorization number or written authorization will not be accepted or opened.  No return will be considered more than 7 days after the shipment was delivered or scheduled for pickup. Return orders must be received by us no more than 14 days after the original delivery to you.  No returns will be expected outside these policies.  Picking up orders is your responsibility and to do so in a timely fashion. Due to COVID-19 we, unfortunately, can not accept returns on our Paper Box Lashes at this time. There is a 20% restocking fee for orders that have been shipped or have not been picked up before 7 days.

Shipping and handling costs are your responsibility and will not be reimbursed – only the product cost of authorized returns is refunded. Allow 2 weeks for us to process your return once we receive your returned items. 

Read Product Instructions:

Prior to using our products, please ensure that you have read and understood all the directions on the product label and on our website so that you will be able to apply the product correctly.

Product Damage in Shipment or Defective:

If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt to initiate a return. 

Cancelling an Order:

If you would like to cancel or change an order that you've just placed, please email us at info@lollipopilashes.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled. There is a 5% restocking fee for cancelled orders that have not shipped or been processed. 

Return Shipping:

To return your product, you should mail your product to Vancouver Island Lash Supply Co, 109 - 561 Johnson Street, Victoria BC V8W 1M2, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item you must use a trackable shipping service and we recommend you purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Pick-up Orders:

Picking up orders is your responsibility and to do so in a timely fashion. After 90 days we consider a pick-up order abandoned and the order will be removed from our pick-up shipments. As this is also outside our refund window of 7 days there will be no refunds or exchanges.